How to cancel flight Cebu Pacific?

To cancel a Cebu Pacific flight, follow these steps:

1. Visit the Cebu Pacific Website:
   • Go to their official website or use their mobile app. If you don’t have their app, you can download it in your iOS or Android.
2. Login to your Account:
   • Access your account using the booking reference number or your registered email.
3. Manage Booking:
   • Look for the “Manage Booking” tab and select your flight.
4. Cancel the Flight:
   • Choose the cancellation option and follow the prompts.
5. Refund/Travel Fund:
   • Depending on your ticket type, you may receive a refund or travel fund.

Here’s the Cebu Pacific cancellation policies:

• Flight cancellation more than 7 days before scheduled time of departure – When flight is cancelled more than 7 days before scheduled time of departure, whether attributable to Cebu Pacific or not, passengers will be given the following options:

• Rebooking for travel thirty (30) days, waived fare difference and any applicable penalty fees; or,

• Conversion to Travel Fund; or,

• Refund according to original form of payment.

• Flight cancellation of 24 hours or up to 7 days before scheduled time of departure, attributable to Cebu Pacific – When flight is cancelled at least 24 hours or up to 7 days before scheduled time of departure, passengers will be given the following options:

• Rebooking for travel within thirty (30) days, waived fare difference and any applicable penalty fees;

• Conversion to Travel Fund; or,

• Refund according to original form of payment.

• Flight cancellation less than 24 hours before scheduled time of departure, attributable to Cebu Pacific – When flight is cancelled less than 24 hours before scheduled time of departure, passengers will be given a one-way Travel Voucher equivalent to the sector cancelled. They will also be provided the following options:

• Rebooking for travel thirty (30) days, waived fare difference and any applicable penalty fees;

• Conversion to Travel Fund; or,

• Refund according to original form of payment. In addition, passengers who are already in the airport at the time of cancellation may be provided with refreshments, meals, or a food voucher equivalent to such.

• Flight cancellation due to other causes – When flight is cancelled due to force majeure, safety and/or security reasons, passengers will be given the following options

• Rebooking for travel within thirty (30) days, waived fare difference and any applicable penalty fees;

• Conversion to Travel Fund or,

• Refund according to original form of payment.

Customer Service Plan – by Cebu Pacific Air’s Official Website – Updated as of September 2, 2024